Sweeter than Revenge

A Tale of Industrial Espionage

Sweeter than Revenge

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It’s one thing to meditate on “love your enemies” when life is going smoothly. But how relevant is Christ’s command when you are consumed with anger, surrounded by aggressive attorneys, and wish you could throw someone in jail? Can you even hear his call to forgive? This is the question that confronted me in July 2009.

I work for a company and Web-based service that is the leading provider of information helping people to do business through online retail stores. Our service is valued by such well-known Internet organizations as Amazon Services, eBay, Yahoo!, Intuit, and UPS.

A critical part of our company’s perceived value is its exclusive database. The information it contains took almost nine years to obtain, at a cost of around $4.5 million and much hard work. We were building the company with a view to selling it at a favorable price when our hopes were suddenly jeopardized.

A competing company hacked through our firewalls and got into our Web site. Forty percent of our database was copied before we detected the problem. Then this company displayed the stolen information blatantly, in exactly the same format, on its new Web site and…

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