Here are some answers to frequently asked questions. If you still have questions please contact a customer service representative.
• Available Editions of The Word Among Us
• Beware of Unauthorized Renewal Notices Mailed to You
• How to Subscribe, Renew or Give a Gift Subscription
• Online Orders & Security
• Printed Edition Questions
• Web Edition Questions
• Other Questions
Available Editions of The Word Among Us
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Amazon Kindle Edition Now Available!
The Word Among Us Catholic Mass Edition is now available on Amazon Kindle for only $2 a month. Available 14 day free trial. Visit wau.org/kindle for more information.
If you don’t have a Kindle device, Amazon more than likely offers a “Reading app” for your tablet or smartphone including iPad, iPhone and Android smartphones. Click here for more information regarding Amazon Reading Apps.
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Web Edition
A Web Edition subscription includes full online access to all subscriber areas of our web site including past issues, articles and meditations from The Word Among Us magazine. In addition, a Web Edition subscription includes full access to our Online Resource Center that offers additional content that is not found in any of our printed editions. The Web Edition of The Word Among Us is available any place with internet access.
For first time users, we offer a Free Registration with a two week trial Web Edition subscription to those who are interested. No payment information is required. Free Registration includes the ability to post comments and set your local time zone to correctly display the current meditation. On the sign-up page, we also offer the option to purchase a One Year Web Edition subscription for only $11.95.
For those who wish to extend their free two week trial Web Edition subscription, we offer a One Year Web Edition subscription for only $11.95. You can purchase this at any time during your free trial period. As you free trial period comes to a close, we will send you an email with information on how to order a one year subscription.
Our web site offers free access to the meditation for the current day and many other articles without any registration or subscription as a service to Catholics world-wide.
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Printed Editions of The Word Among Us
To best serve the needs of our subscribers, The Word Among Us offers several different printed editions of our monthly devotional for delivery. A subscription to any printed edition of The Word Among Us includes full online access to every area of our web site—just like our Web Edition. Special Senior subscription rates are available for Printed Edition subscribers who are 65 or older.
The Word Among Us: A subscription includes daily meditations based on the Mass readings of the Catholic Church, inspirational essays, testimonies and stories of the saints and other Christian heroes! Subscribers receive The Word Among Us delivered to their door and full online access. The Word Among Us (without the Daily Mass Readings Supplement) is available for delivery to most countries around the world. Please see our online subscription form and use the country “pull-down” menu to see what countries we deliver to. To receive The Word Among Us (without the Daily Mass Readings Supplement) in the UK, Ireland, Australia, or New Zealand, please click here to contact our distributor for your country.
The Word Among Us Plus the Daily Mass Readings Supplement: A subscription combines the daily meditations & articles from The Word Among Us and the official Catholic Mass (including all the daily mass readings) into one convenient and easy to use resource for every day of the year. Subscribers receive The Word Among Us Plus the Daily Mass Readings Supplement delivered to their door and full online access. Available in the USA and Canada only.
La Palabra Entry Nosotros is the spanish edition of The Word Among Us.
Beware of Unauthorized Renewal Notices Mailed to You
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Beware of Unauthorized Renewal Notices!
It has come to our attention that subscribers to The Word Among Us have been receiving renewal notifications and/or invoices in the mail from unauthorized companies using names such as “Subscriber Billing Service” or “Magazine Payment Service”. These unauthorized companies attempt to fraudulently charge customers more than double what it normally costs to renew their subscription.
In the future, only renew your subscription to The Word Among Us if you see our logo on the renewal letter. All renewals made online should be entered only on our web site (Look for http://wau.org or https://secure2.wau.org on your web browser). You can always renew your subscription by phone at 1-800-775-9673 or local 301-874-1700.
How to Subscribe, Rewew or Give a Gift Subscription
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Placing an order with us
Online: You can order online with a credit card using the following links:
Subscribe to The Word Among Us (Web Edition or Printed Edition).
Subscribe to the Kindle Edition of The Word Among Us (Amazon Kindle and iPad/iPhone/Android through Amazon Reader apps)
Give a Gift Subscription to someone (Printed Edition Subscriptions only)
Renew your existing Web Edition subscription (You must first log-in to renew your web only subscription).
Renew your existing Printed Edition subscription (You will need to enter your 9 digit account number from the label on your magazine or from an Invoice or a Renewal notice.)By Phone: Call us toll free at 1-800-775-WORD (9673) Monday through Friday from 9 a.m. to 5 p.m. Eastern Standard Time and speak to one of our customer service representatives.
By Mail (Renewals): As your subscription draws to a close, we will mail you a renewal notice with complete instructions on how to renew. -
What credit cards do you accept?
The Word Among Us accepts Visa, MasterCard and Discover Card. We do not accept American Express at this time.
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Paying by Check
Call us toll free at 1-800-775-WORD (9673) Monday through Friday from 9 a.m. to 5 p.m. Eastern Standard Time and speak to one of our customer service representatives for more information.
Online Orders & Security
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If I order online from The Word Among Us, is my credit card information protected?
Yes, your credit card is secure when ordering from The Word Among Us online.
Our web server takes all the steps necessary to protect your personal information, including your credit card number, from being intercepted during transmission. To process credit card transactions, The Word Among Us uses the most respected name in credit card processing services—Authorize.net. This service offers the most secure credit card processing currently available.
We store the information we gather from this Web site on secure computers located in a locked data center. The number of employees involved in the management of the data center that have physical access to these computers is limited. We use firewalls and security technology to prevent our computers from being accessed by unauthorized persons.
If you prefer not to place your order online, you can always place your order by phone - 1 (800) 775-9673 (Toll Free) or (301) 874-1700
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What credit cards do you accept?
The Word Among Us accepts Visa, MasterCard and Discover Card. We do not accept American Express at this time.
Printed Edition Questions
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Do I receive full online access if I subscribe to one of the Printed Editions?
Absolutely. If you are a print edition subscriber just login using your 9-digit account number and the word “default” (without the quotes) as the password. You will receive full access to the site until your Print Edition subscription ends. Login now.
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Can I change the username I use to log-in for full online Access?
You can change the Username used to login for full online access (which by default is the 9 digit account print subscription number found on the mailing label from any printed issue you have received). You can also change your password, edit your profile information, add or change your screen name (appears next to any article comments you make) or set your local time zone (will aid in seeing the correct meditation each day) by logging in and viewing your “My Account” page. Login now.
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How can I retrieve my username and/or password for online access?
You can retrieve your password by going to the Login page and entering your email address under “Forgot Your Password”. This will reset your password and send you an email. If you don’t receive the email please check your spam filters first. The email will be coming from .(JavaScript must be enabled to view this email address). If the email cannot be found, please contact a customer service representative.
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At what age do I qualify for Senior Rates?
Special Senior subscription rates are available for Printed Edition subscribers who are 65 or older.
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How can I change my delivery Address?
To change your Magazine subscription delivery date please fill out the Change of Delivery Address form. Please note: we do not update delivery address changes immediately so that we can first manually verify the new address including zip code. You only need to submit the change of address information once.
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What if I live outside of the USA & Canada?
The Web Edition of The Word Among Us is available any place with internet access.
The Word Among Us Plus the Daily Mass Readings Supplement is only available for distribution in the USA and Canada.
The Word Among Us (without the Daily Mass Readings Supplement) is available for delivery to most countries around the world. Please see our online subscription form and use the country “pull-down” menu to see what countries we deliver to.
To receive The Word Among Us (without the Daily Mass Readings Supplement) in the UK, Ireland, Australia, or New Zealand, please click here to contact our distributor for your country.
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When will my first issue of The Word Among Us arrive?
The first issue of a new subscription will ship in 1 to 4 weeks. Please allow up to 6 weeks for the first issue of a new subscription issue to arrive. Thereafter, you can expect each issue to arrive at least two weeks prior to the cover date. Contact us as soon as you are convinced your next issue is late or missing. If you are notifying us by email, please include your name, address and, if possible, customer number.
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Where can I find my Printed Edition account number?
The account number for your Printed Edition subscription is a 9-digit number located on the top left hand side of the address label just above your name on the cover (or cover wrap) of The Word Among Us. This 9-digit number can also be found on an invoice or renewal notice.
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How do I renew an existing subscription to The Word Among Us?
Online: Your subscription can be renewed online any time of the day. You will need to enter your 9 digit account number from the label on your magazine or from an Invoice or Renewal notice.
By Phone: Call us toll free at 1-800-775-WORD (9673) Monday through Friday from 9 a.m. to 5 p.m. Eastern Standard Time and speak to one of our customer service representatives.
By Mail: As your subscription draws to a close, we will mail you a renewal notice with complete instructions on how to renew.
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How do I contact Customer Service?
Online: You can use our contact form
E-Mail: .(JavaScript must be enabled to view this email address)
Phone: 1 (800) 775-WORD (9673)
Outside the U.S. 011-1-1-301-874-1700.
Fax: (301) 874-2190Customer service representatives are available by phone Monday through Thursday from 9am to 5pm and on Friday from 9am to 3pm Eastern Time.
Mailing Address:
The Word Among Us
7115 Guilford Drive
Suite 100
Frederick, MD 21704
Web Edition Questions
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How can I retrieve my username and/or password for online access?
You can retrieve your password by going to the Login page and entering your email address under “Forgot Your Password”. This will reset your password and send you an email. If you don’t receive the email please check your spam filters first. The email will be coming from .(JavaScript must be enabled to view this email address). If the email cannot be found, please contact a customer service representative.
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What is Free Registration?
Free Registration allows users who are not current subscribers to add comments to any online article and set their local time zone to correctly display the current meditation. This service is free to anyone and can be activated by filling-out our online registration form. Commenting and setting the local time zone is also available to paid subscribers. Note: You must be logged in to add comments.
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How can I make changes to my Web Edition account or Free Registration information?
You can change your login Username, password, edit your profile information, add or change your screen name (appears next to your article comments), set your local time zone (will aid in seeing the correct meditation each day) by logging in and viewing your “My Account” page.
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How do I contact Customer Service (Web Edition)?
Online: You can use our contact form
E-Mail: .(JavaScript must be enabled to view this email address)
Phone: 1 (800) 775-WORD (9673)
Outside the U.S. 011-1-1-301-874-1700.
Fax: (301) 874-2190Customer service representatives are available by phone Monday-Friday, 9am-5pm Eastern Time.
Mailing Address:
The Word Among Us
7115 Guilford Drive
Suite 100
Frederick, MD 21704
Other Questions
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Are you planning to introduce an iPhone app or a mobile site?
We have developed a mobile site for smartphones like the iPhone, Android based smartphones and Blackberry. On your smartphone, visit wau.org and you will automatically be redirected to our new mobile site.
We also offer our Mass Readings edition on Amazon Kindle. Visit wau.org/kindle for more information. If you don’t have a Kindle device, Amazon more than likely offers a “Reader app” for your tablet or smartphone including iPad, iPhone and Android smartphones. Click here for more information regarding Amazon Reading Apps.
We have begun to develop app for iPad, iPhone and Android based phones. Our target launch date for iPad and iPhone is September 2012. Apps for Android smartphones and tablets are expected to follow shortly after.
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Why must I pay to receive full online access?
Historically, our printed edition subscribers have born the entire cost of our web site presence and most of them never visit our web site. With the launch of our new web site in 2008, we felt is was time to begin to offset a small portion of the cost of our web presence to those who only read our content online. Currently, a “Web Only” subscription costs only $1.00/month. This is less than the cost of a drink from a vending machine or the fuel to drive 5 to 10 miles in your car. We continue to offer “Today’s Meditation” and many articles from our current issue and our Resource center at no cost.
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What is Free Registration?
Free Registration allows users who are not current subscribers to add comments to any online article and set their local time zone to correctly display the current meditation. This service is free to anyone and can be activated by filling-out our online registration form. Commenting and setting the local time zone is also available to paid subscribers. Note: You must be logged in to add comments.
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If I don’t want to Register or Subscribe, what is available for me online?
Those who have not registered to add personal comments to articles AND do not have a current Web Only or Print Subscription) are able to view “Today’s Meditation” and selected articles from our Magazine Article Archive and our Resources Archive. We offer all of these services to everyone at no charge.
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How can I make changes to my Web Edition account or Free Registration information?
You can change your login Username, password, edit your profile information, add or change your screen name (appears next to your article comments), set your local time zone (will aid in seeing the correct meditation each day) by logging in and viewing your “My Account” page.
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Books Published by The Word Among Us
The Word Among Us is also a book publisher. Visit our online bookstore to view and save 10% or more by purchasing our books online.
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Prayer Center
Anyone can visit our Prayer Center to send us prayer requests, submit a “Praise Report”, view “Praise Reports” or view articles on prayer for free. Our prayer team meets every week and prays for every request we receive.
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What is “Word Among Us Partners”?
The Word Among Us Partners (formerly Partners in Evangelism) is a not-for-profit ministry of The Word Among Us distributing The Word Among Us, The Word Among Us Plus the Mass Readings Supplement, La Palabra Entre Nosotros and other devotional material at no cost to military and prison chaplains for distribution throughout North America and around the world. Donations to the The Word Among Us Partners are tax deductible according to the regulations of the Internal Revenue Service. For more information, visit us online at waupartners.org.
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Why can’t I find a Bible chapter or verse cited in The Word Among Us?
Most likely it’s because you are using some edition of the Bible other than the New American Bible (NAB). All citations used in The Word Among Us are from the NAB. The NAB is a Catholic Bible that includes 7 more Old Testament books than the Protestant Bible (Baruch, Sirach, Judith, 1 Maccabees, 2 Maccabees, Tobit and Wisdom), as well as some additional passages in other biblical books that aren’t in Protestant editions. Variations also exist in the numbering of some of the verses, particularly in the Psalms and the Book of Daniel.
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What version of the Bible does The Word Among Us Plus the Mass Readings Supplement use?
All chapter and verse citations are from the New American Bible (NAB). The texts quoted are also from the NAB, but more than one edition of the NAB is currently in circulation. That tends to create some confusion. The Word Among Us uses the NAB’s 1970 Old Testament translation, including the Psalms, and the 1986 New Testament translation. This is the same text as used in the Mass lectionary in the United States, but there are some exceptions.